CAMS Care after-sales service is available to our customers. The new system through which we meet customer requests in the best and most efficient way possible, offering 24/7 assistance.
Our highly trained and up-to-date technicians on every type of CAMS machine carry out scheduled and extraordinary maintenance. Our dedicated support team can solve any problem that may occur by offering timely interventions, remotely or on site.
Highlights of the CAMS Care after-sales service:
- Your machine fleet in one click: Our customers quickly access the fleet management platform that allows them to view and download all the technical and informative documentation related to their CAMSAMERICA machines. At any time and wherever they are, they have full access to operator’s manuals, spare parts catalogues and product certifications.
- Augmented reality support: The ARS (Augmented Reality Support) system uses augmented reality technology to put our customers in direct contact with a specialized technician and thus receive immediate assistance.
- Thanks to the ARS system we can carry out a real-time verification of the status of each machine ensuring timely maintenance and rapid resolution of any problems.Moreover, thanks to a practical and intuitive smartphone app, it is possible to perform diagnostics and troubleshooting in real time, reducing downtime and costs.
- GPS: all CAMSAMERICA machines are equipped with a GPS tracking system that can be visualized from any device.
- Quality Monitoring: With CAMS CARE you always have access toProduction data
Online database
Hours of operation
Remote functions
Alarms and diagnostics. - Spare parts: the new online store of CAMS revolutionizes the distribution of spare parts; whatever your need, you will have all the supplies available directly on your pc! Our shop offers more than 10,000 ready-made parts and parts for shipping around the world.
With CAMS Care we are close to our customers anywhere in the world and anytime.
